FAQ

FREQUENTLY ASKED QUESTIONS 

1) How can I add team name(s) and participants after my registration? 

After your registration on the site, you’ll receive an email with a link which will  lead you to a form in order to complete your team’s information. Once the  teams are encoded, you will receive another email with a new link giving you  access to the modification of your team’s information.  

2) How can I add one team to my registration? 

You have to proceed to a new registration.  

3) Is it possible to order supplementary Walking Dinners after the  registration? 

Absolutely, by sending an email to hello@sportero.be  

4) When will we receive our invoice?  

You will receive your invoice in the days following the order. If you have any  particular demand, you can send an email to hello@sportero.be

5) Until when may I change the name(s) of the team(s) and the name(s) of  the runners? 

You may change the name(s) up until two days before the race. After  completing for the first time the names, you will receive an email with a link giving you access to the modification of your team’s information.  

6) Where can I get a new access to the form to fill in the name(s) of the team(s) and of the runners ? 

If you have lost your link, you can send a message to hello@sportero.be 

7) How can I get a copy of my invoice ? 

You can ask for it at caroline@sportero.be  

8) Until when is it possible to cancel a team, and under which conditions ? 

Please have a look on our Term and Conditions (visible in the footer of this webpage)